Shanahan’s | McGregor Thompson is western Canada’s largest manufacturer of metal doors, pressed steel frames and steel specialty products for the institutional and commercial construction and renovation markets and the leading distributor of doors, frames, finish hardware and construction specialty products. Shanahan’s | McGregor Thompson has an immediate opening for an experienced Customer Service/Inside Sales Leader for our Vancouver office. We are prepared to offer a $5,000 signing bonus to the right individual.
Reporting to the Senior Project Manager, BC, the Customer Service/Inside Sales Leader will be responsible for supervision, training and mentoring of the CS/IS counter personnel. This individual will also be willing to assist walk-in clients, and email enquiries.
Provide leadership, training and mentoring to customer service/inside sales personnel
Coordinate small projects up to $100K including pricing and estimating, tendering jobs, placing orders and implementing change orders as required
Manage, maintain and increase company profitability by maintaining/building rapport with existing and new clients
Maintain an up to date understanding of the company’s products and services, as well as competitor and market trends
Observe and adhere to all safety policies and report unsafe work conditions where required
Provide an exceptional level of customer service to internal and external stakeholders
A minimum of 5 years’ experience in door hardware sales, estimating or customer service
A minimum of 3 years’ leadership experience in a similar industry
A good understanding of Construction Division 8 and 10 products
Proven ability to promote and build a team-oriented work environment
Experience with CRM’s such as Salesforce, ERP systems and Microsoft Office products.
Shanahan’s McGregor and Thompson offers a very competitive annual salary, guaranteed commission for the first year, as well as a signing bonus of $5,000. We also offer a full benefit package, matching RRSP program, and the opportunity for career advancement and development within our company.
Job Types: Full-time, Permanent
Additional Salary Information: Competitive Salary, signing bonus, first year commission guarantee
About Shanahan's McGregor and Thompson
Great people, quality products and a passion to serve are the framework of Shanahan’s. We understand that no two jobs are the same and have geared our business to provide custom products and solutions based on the unique needs of every project. Our extensive product offering gives us the flexibility to work with you to determine exactly what your building needs are and how we can meet them in the most efficient way possible.As the leading manufacturer and supplier in our field, our broad product lines and complementary services will get the job done from start to finish. Whether you are designing, building or maintaining a facility, Shanahan’s is ready to help.